FREQUENTLY ASKED QUESTIONS
Do you have any dealers or representatives out of China?
No, we don’t. We’d be glad to cooperate directly. At the moment our company does not sign any agreements concerning dealership or representation.
What are delivery costs?
We only offer FOB prices. As for transportation, you can apply to any transportation company and ask them to quote ocean freight costs.
What is the approximate cost of a container of goods in China?
It depends on goods, in general the total value of the order of one container varies from 25 000 usd up to 60 000 usd and higher.
Can we order less than one container?
Yes, you can also place an order for a small amount. In case the order amount is below 10.000 USD we may ask you to pay some of the export expenses.
Can you send the samples to check the quality?
Yes, we can send the samples to you after we make up an order and discuss the prices and other details. You can pay downpayment after you see our samples.
Can you supply the products that are not presented on your web-site?
Yes, if these products are related with furniture fittings. You just need to send us the photo, drawing (in any format) or explanation of the details.
What are the production period?
Usually it takes 25-30 days to complete your orders. It depends on the products, quantity and the work load of the factories.
Can you send us you full price-list?
No, we don’t prepare the full price-list of the products presented on our web-site. Because the products are produced upon your order and the costs of the raw materials (as well as other costs) change continuously. So we have to update the prices very often. By the way, it helps you to purchase the goods at market prices, not higher.
How can I get your prices?
Just send an inquiry list from our website.
Please browse the on-line catalogue. Next to each item you will see the “Inquiry” button. When you click it, this item will be added to the “Inquiry List” automatically. After you add all interesting items, just click “Send inquiry” button, that can be found at the top, at the bottom of the pages and on the floating blue container picture. After that you will just need to input you contact details (only name, phone and email) and finish the inquiry process.This list will be sent to our manager immediately. We will contact you on the same or next working day for details and then will reply with prices within 2-3 days. Please input your contact details accurately to let us contact you, as our managers cannot reply without contacting you.
Best time to call us
Our export staffs are in the office from 10:00 to 19:00 every workday. So you can call us anytime within this period considering the time difference between your country and China. China’s time is GMT+8.